App Presentation

Perfect Intergration

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Send & receive messages

We support text, location and media messages (images, audio, videos, documents or archives).

Web Dashboard

Get control of everything from the Web Console UI. Browser messages, send new messages, see metrics, review logs.

Chat bots

Allow auto reply with your chat bot and self-service to update/ notify or collect information you’re your customers

Group messages

You can send text or media messages to multiple chat groups for marketing announcements or offers.

Survey

You can send a survey for your customers to evaluate your services either manually by agents or automated triggered by platform integration.

Self-Services

Get the power of Digital transformation to automate your services with no agent involvement.

Worldwide scale

Borderless communications. Any country, any phone number 24/7 get closer with your customers.

Statistics

Get full statistics about your customer communication with a lot of reports which will empower your marketing and to improve your services

Priority messages

Messages can be prioritized based on user, service, and needs, so you don't have to care about queues.

Message scheduling

With scheduled message you can define the date and time for specific message to be sent to customer or group of customers

Integration

For better service integration is a must our platform can integrate with any backend system such as CRM, Help Desk, ERP, Call centers.

Send interactive messages

Enable human agents and bots to send rich message types like buttons and carousels to any channel from our platform.

Creative App Display

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Akoma has a lot of practical features that makes it easy for us to communicate efficiently and securely with our customers specially when it comes to self services which was not possible with any other messaging solution using another factor also is reporting Akoma provide a set of reporting for the service and the agents including all the conversations and interaction with the customers