WhatsApp Business in action
Elevate customer experiences with the WhatsApp Business API to send notification, customer service and self service to boost your business
Send & receive messages
We support text, location and media messages (images, audio, videos, documents or archives).
Web Dashboard
Get control of everything from the Web Console UI. Browser messages, send new messages, see metrics, review logs.
Chat bots
Allow auto reply with your chat bot and self-service to update/ notify or collect information you’re your customers
Group messages
You can send text or media messages to multiple chat groups for marketing announcements or offers.
Survey
You can send a survey for your customers to evaluate your services either manually by agents or automated triggered by platform integration.
Self-Services
Get the power of Digital transformation to automate your services with no agent involvement.
Worldwide scale
Borderless communications. Any country, any phone number 24/7 get closer with your customers.
Statistics
Get full statistics about your customer communication with a lot of reports which will empower your marketing and to improve your services
Priority messages
Messages can be prioritized based on user, service, and needs, so you don't have to care about queues.
Message scheduling
With scheduled message you can define the date and time for specific message to be sent to customer or group of customers
Integration
For better service integration is a must our platform can integrate with any backend system such as CRM, Help Desk, ERP, Call centers.
Send interactive messages
Enable human agents and bots to send rich message types like buttons and carousels to any channel from our platform.
Your Business in WhatsApp
akoma Self services has a direct secure and easy to use integration methods to your backend systems that allows you to reduce the customers interaction with agents.
Amazing Practical
Features Included
Akoma has a lot of practical features that makes it easy for us to communicate efficiently and securely with our customers specially when it comes to self services which was not possible with any other messaging solution using another factor also is reporting Akoma provide a set of reporting for the service and the agents including all the conversations and interaction with the customers
Erin Bente
Fast Response
Auto Welcoming message to the user.
Power of Sharing
Rich media content (images, files, videos, audios)
Secure web based
applicaiotn
akoma platform is an intuitive web-based agent workspace making it easy for agents to handle multi channel conversations at a time across a customer experiance channels.. And with robust reporting & analytics capabilites, it’s easy to monitor and enhance your bsuiness KPIs to insure ROI.
Get in touch with your clients the way they like
Akoma will get you much more closer with your customers beside your other communicants channels to stay in the competition.
